Interstate Background Research, Inc. prides itself on being able
to provide our clients with quality reports in a timely manner.
All requests are set into process within minutes of our receiving
them, ensuring that our clients receive their reports within 1
to 3 business days, or sooner, from the time we receive the request.
Our clients are guaranteed to receive completed reports within
this time frame, excepting reports which have extenuating circumstances
beyond the control of Interstate Background Research, Inc.
Those circumstances are:
- Acts of nature making it physically impossible to retrieve
the necessary information in that allocated time;
- The discovery of a severe criminal charge against a
candidate, which would require additional research.
You will be notified at once, if this should occur;
- Some State Police checks that may take as long as two or
more weeks, and;
- Disciplinary actions and/or sanctions which may require a
written
request for additional.information via the U.S. Mail.
Interstate Background Research, Inc.will notify clients if any
of the special situations, listed above, occur. We will then submit
a completed report to expedite the appointment of that candidate,
and follow up with a completed supplemental report upon receipt
of the requested information.
If Interstate Background Research, Inc. fails to provide our
clients with the requested report within the guaranteed time,
for any reason other than those listed above, you will receive
a 50 percent discount on that report.
